From this computer, you try to access shared files or shared printers that are hosted on a remote computer. However, the access operation becomes unresponsive. When this issue occurs, you cannot access shared files or shared printers that are hosted on any remote computers.
The collected network trace indicates that the Server Message Block SMB Version 2 protocol is used to access shared files or shared printers. This driver holds some resources when it waits for a response from the cache manager, and one of those resources is required for the cache manager to complete its task. Therefore, a deadlock situation occurs, and the access operation becomes unresponsive.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing.
Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix. If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix.
For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:. If you do not see your language, it is because a hotfix is not available for that language. T-Mobile iCloud Private Relay. Avira Antivirus Crypto Miner. Linux PinePhone Pro. Google Green Messages. Use Your iPhone as a Webcam.
Hide Private Photos on iPhone. All Microsoft's PowerToys for Windows. Take Screenshot by Tapping Back of iPhone. Windows 11 Default Browser. Browse All Windows Articles. Windows 10 Annual Updates. OneDrive Windows 7 and 8. Copy and Paste Between Android and Windows. Protect Windows 10 From Internet Explorer.
Mozilla Fights Double Standard. Connect to a Hidden Wi-Fi Network. Change the Size of the Touch Keyboard. Reader Favorites Take Screenshot on Windows. Mount an ISO image in Windows.
Boot Into Safe Mode. Where to Download Windows Legally. Find Your Lost Product Keys. Clean Install Windows 10 the Easy Way. So, what does this mean for w7?
How do I tell it that the name it is connecting with some IP address is incorrect? It comes back saying it worked, but I still cannot get to the unfriendly vista by name. Hi MarkWoolsey ,. Thanks for the notice, but I checked for that already.
It does not seem to be the problem. I'm pretty convinced the problem is with the naming service that connects the computer name to the IP address. Any idea how to get that working? You need to make sure that the settings are correct for the home group. Refer the steps-. Note : Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully.
For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. Make sure the value is set to 0. Make sure that the Home Group password has not changed. You can check the Home Group password on another computer and then use that one to join the Home Group.
Then click on View or print the Home Group password. Also try changing the password. Check if that helps. Disable antivirus software. Turn Windows Firewall on or off. Note : Make sure you Turn On the Windows Firewall and re- enable the antivirus after performing all the troubleshooting steps. You can do this by going to Control Panel , then Network and Sharing Center , and clicking on Change advanced sharing settings in the left pane.
It should be on by default, but if someone changed your settings, this could also cause the problem. If the clocks are not synchronized, the Home Group feature will not work. If your computer is connected to the Internet, it should automatically pick up the correct time. You may have to check the time server settings if that is not the case. If you used a program to disable services or manually disabled them , it may be causing the problem.
The services that need to be turned on are listed below:. This is pretty much not an issue anymore, but just for the sake of covering all bases, you need to make sure that your router can support IPv6 protocol. If not, Windows 7 cannot communicate with the other computers using Home Group. Any relatively new router will support it, so unless you have a really old router, you should be ok.
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